We ask you to lodge credit card details with STRIPE as a security check to prevent fraud. In addition, where stated, we charge for some services on our website. We use the credit card details that you provide to collect the charge.

Log In > My Dashboard > Account > Payment Options

Firstly, make sure you’re looking at the correct email inbox. If there’s nothing there, check your junk/spam folder as it may appear there. Still empty? Contact our team on support@eclecticauctions.co.uk and we’ll be more than happy to help

Yes, users can add as many cards as they want.

Users may not change their username.

There is only one way to change your password at the moment, and that is to click the “Forgot your password?” button on the login page. From there, you can enter your email and request a new password for your account.

Simply visit your accounts page on your dashboard. From there, you’ll see an edit button in the top right. Once clicked, you can edit your email address. Make sure you click the update button once complete.

Simply visit your accounts page on your dashboard. From there, you’ll see an edit button in the top right. Once clicked, you can edit your phone number. Make sure you click the update button once complete.

Get in contact with our team on support@eclecticauctions.co.uk and we can help you by changing your email. You will need to provide us with the phone number you used to sign up with along with your first and last name.